This IDC study is the first vendor assessment of the Managed Workflow Services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this growing market. Managed Workflow Services represent the most mature segment of the managed print and document services market and contribute to the overall workflow automation and optimization services market.
This study provides a visual presentation of the resulting vendor analysis in a single bubble chart. The IDC MarketScape figure concisely exhibits the quantified ratings of the reviewed vendors along two axes — strategies and capabilities — which determine if the vendor is a Leader, Major Player, Contender, or Participant. The study also provides vendor summaries that discuss IDC's positioning of each vendor in the market along with commentary on strengths reflected in their scoring and opportunities for improvement. Furthermore, it offers specific guidance for organizations considering a Managed Workflow Services — or a managed print and document services — engagement.
"The Managed Workflow Services market in APEJ is still relatively immature but it is maturing fast," says Dr. Glen Duncan, senior research manager, IDC's APEJ Printing, Imaging, and Document Solutions. "Managed Workflow Services players are continually building out their offerings across vertical and horizontal business processes. Technology buyers must choose their service partners carefully, as the available portfolio will be key to the organizations' digital transformation success and ultimate ability to remain competitive in a hypercompetitive, globalized market continually disrupted by 3rd Platform technologies. This study identifies the IDC MarketScape Leaders, Major Players, Contenders, and Participants that make up the current Managed Workflow Services landscape," he further stated.